Shipping Policy
Effective Date: July 2, 2026
Shipping Policy
Welcome to SCENTYARD, a brand owned and operated by VISAKA ENTERPRISE.
This Shipping Policy explains how orders are processed, shipped, and delivered. By placing an order on our website, you agree to the terms outlined below.
1. Order Processing
All orders are processed after successful payment confirmation.
We currently offer Prepaid Orders Only.
Cash on Delivery (COD) is not available.
Orders are typically processed and dispatched within 7–10 working days from the date of order confirmation.
Processing times may be extended during festivals, holidays, promotional sales, or unforeseen operational circumstances.
2. Shipping & Delivery
Orders are shipped through our designated courier partners.
Estimated delivery times may vary depending on your location and courier service availability.
Delivery timelines provided are estimates only and are not guaranteed.
3. Order Tracking
Once your order has been dispatched, tracking details (where available) will be shared via email, SMS, or WhatsApp.
4. Shipping Address
Customers are responsible for providing a complete and accurate shipping address, including the correct PIN code and contact number.
SCENTYARD shall not be responsible for delays, failed deliveries, or additional charges arising from incorrect or incomplete address details provided by the customer.
5. Cancellation Policy
Orders cannot be cancelled once they have been successfully placed and payment has been completed.
Please review your order carefully before making payment.
6. Return & Refund During Shipping
We do not accept returns due to damage that occurs during transit or shipping.
Requests for replacement, return, or refund on the basis of shipping-related damage are generally not entertained, subject to applicable law.
7. Delayed or Lost Shipments
While we strive to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.
A refund may be considered only in exceptional circumstances, such as when:
the order has not been delivered within 25 days from the date of placing the order; and
after verification with our courier partner, the shipment is confirmed as lost or undeliverable.
Refund approval remains at the sole discretion of VISAKA ENTERPRISE after verification.
8. Force Majeure
SCENTYARD shall not be liable for delays, non-delivery, or failure to perform its obligations due to events beyond our reasonable control, including but not limited to:
Natural disasters
Floods
Earthquakes
Cyclones
Fire
Pandemic or epidemic
Government restrictions
War
Civil unrest
Transportation disruptions
Strikes
Acts of God
In such circumstances, refunds or compensation will generally not be provided solely on account of the delay or non-delivery, except where required by applicable law.
9. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment is completed.
10. Contact Us
For shipping-related questions, please contact us:
VISAKA ENTERPRISE
Brand: SCENTYARD
Email: visakaenterpriseindia@gmail.
Phone: +91 8591803894